Cancellation: Difference between revisions

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'''Termination at CKRAS'''<br>
__NOTOC__
[[File:Cancelation.png|left|20x20px|Cancellation|link=]]
The termination at CKRAS done in text form or digital in the webpanel, the notice period is 14 days, it shall apply the terms and conditions of https://www.ckras.com/en/terms


== LEGAL ==
{{#seo:
(3) Cancellations are only deemed to be valid if they are made in written form.
|title=Cancel your CKRAS Subscription - Easy & Secure
(4) The period of notice (at the latest 2 weeks before expiry of the contractual term) shall be deemed met if the notice is sent on time to Webworks. Prepaid contracts cannot be terminated ordinarily.  
|title_mode=append
|keywords=ckras, cancel subscription, terminate gameserver, webpanel cancellation, ckras cancel product
|description=Learn how to cancel your CKRAS product easily via the webpanel or in written form. Includes notice periods and legal information.
}}


== Written form ==
<div class="ck-page">
Part of writing, mail, fax or email. or fill in the form in the webinterface https://iface.ckras.com


== Cancellation in the Webpanel ==
<div class="ck-hero--dark">
{| style="background:transparent; border:none; width:100%;"
|-
| style="vertical-align:top; width:130px; padding-right:20px;" |
<div class="ck-hero-logo">[[File:Cancelation.png|110px|alt=Cancel Subscription|link=]]</div>
| style="vertical-align:top;" |
<div class="ck-hero-content">
<h1 class="ck-hero-title">Cancel your CKRAS Subscription</h1>
<div class="ck-hero-sub">Terminate your product easily via the webpanel or in written form.</div>
<div class="ck-hero-meta"><b>Notice period:</b> 14 days before contract end</div>
<div class="ck-hero-actions">
[https://iface.ckras.com <span class="ck-btn ck-btn-primary">Manage Subscription</span>]
[https://www.ckras.com/en/terms <span class="ck-btn ck-btn-ghost">Terms & Conditions</span>]
</div>
</div>
|}
</div>


How to delete Products in the [[Webinterface|Webpanel]]?
<div class="ck-lead">
You can cancel your CKRAS product at any time via the [[Webinterface|webpanel]] or in written form (email, form, etc.). 
All cancellations are handled transparently and can be revoked at any time before expiration.
</div>


# Login Webpanel https://iface.ckras.com
<div class="ck-callout ck-callout--amber">
#  Subscription
<b>Important:</b> Cancellations must be submitted at least <b>14 days before the end of the contract period</b>.
# Select Product you want to cancel
</div>
#  Confirm your cancellation
# Selected Product cancelled


== Webpanel Screenshots ==
---


How to Cancle in the Webpanel, some Screenshots, to show how it works
== Cancel via Webpanel (Recommended) ==


[[File:Subscription.png|alt=Subscription]]
<div class="ck-lead">
The fastest and easiest way to cancel your product is directly in the CKRAS webpanel.
</div>


Click on Subscription in the navigation menu
<div class="ck-step-grid">


[[File:How-to-cancle.png|750x750px]]
<div class="ck-step-card">
<div class="ck-step-top">
<div class="ck-step-num">1</div>
<div class="ck-step-title">Login</div>
</div>
<div class="ck-step-desc">
Login to the webpanel: https://iface.ckras.com
</div>
</div>


If you have several products, you can enter an individual cancellation for each of these products, so that the cancellation is placed by clicking on “cancel”, the cancellation entry is registered and stored in the system.
<div class="ck-step-card">
<div class="ck-step-top">
<div class="ck-step-num">2</div>
<div class="ck-step-title">Open Subscription</div>
</div>
<div class="ck-step-desc">
Navigate to <b>Subscription</b> in the menu.
</div>
<div class="ck-media-frame">[[File:Subscription.png|450px]]</div>
</div>


[[File:Manage-cancled-products.png|alt=Remove a cancellation|750x750px]]
<div class="ck-step-card">
<div class="ck-step-top">
<div class="ck-step-num">3</div>
<div class="ck-step-title">Select Product</div>
</div>
<div class="ck-step-desc">
Choose the product you want to cancel.
</div>
</div>


If you no longer wish to cancel, you can remove it at any time by clicking on the reactivate button. This process is saved in the system in the same way as setting a cancellation.
<div class="ck-step-card">
<div class="ck-step-top">
<div class="ck-step-num">4</div>
<div class="ck-step-title">Confirm Cancellation</div>
</div>
<div class="ck-step-desc">
Click <b>Cancel</b> and confirm your action.
</div>
<div class="ck-media-frame">[[File:How-to-cancle.png|450px]]</div>
</div>
 
</div>
 
<div class="ck-callout ck-callout--ok">
<b>Tip:</b> Each product can be cancelled individually.
</div>
 
---
 
== Manage or Revoke Cancellation ==
 
<div class="ck-lead">
You can undo a cancellation at any time before the contract ends.
</div>
 
<div class="ck-callout">
Click <b>Reactivate</b> in the webpanel to restore your subscription.
</div>
 
[[File:Manage-cancled-products.png|750x750px]]
 
<div class="ck-callout">
The system visually marks cancelled products, so you always know their current status.
</div>


[[File:Visual-hint-for-cancelled-products.png|500x500px]]
[[File:Visual-hint-for-cancelled-products.png|500x500px]]


So that you don't lose track of whether your products are still active or have been canceled, we have included a visual indicator on the start page of the panel.
---
 
== Written Cancellation ==
 
<div class="ck-callout ck-callout--amber">
Cancellations can also be submitted in written form.
</div>
 
Accepted methods:
* Email
* Contact form
* Webpanel cancellation form
 
---
 
== Legal Information ==
 
<div class="ck-callout">
<b>Terms apply:</b> https://www.ckras.com/en/terms
</div>
 
* Cancellations are only valid in written form 
* Notice period: 14 days before contract end 
* Prepaid contracts cannot be cancelled ordinarily 
 
---


== Revoke cancellation ==
== Summary ==


<div class="ck-feature-list">
<span class="ck-feature-pill">Cancel anytime</span>
<span class="ck-feature-pill">14-day notice period</span>
<span class="ck-feature-pill">Webpanel recommended</span>
<span class="ck-feature-pill">Reactivation possible</span>
</div>


You can also cancel the cancellation at any time by clicking on ‘Reactivate Cancellation’ as described in the screenshots above and your product will be extended by the respective term.
</div>
[[Category:CS2]]

Latest revision as of 12:30, 24 March 2026


Cancel your CKRAS Subscription

Terminate your product easily via the webpanel or in written form.
Notice period: 14 days before contract end

Manage Subscription Terms & Conditions

You can cancel your CKRAS product at any time via the webpanel or in written form (email, form, etc.). All cancellations are handled transparently and can be revoked at any time before expiration.

Important: Cancellations must be submitted at least 14 days before the end of the contract period.

---

Cancel via Webpanel (Recommended)

The fastest and easiest way to cancel your product is directly in the CKRAS webpanel.

1
Login

Login to the webpanel: https://iface.ckras.com

2
Open Subscription

Navigate to Subscription in the menu.

3
Select Product

Choose the product you want to cancel.

4
Confirm Cancellation

Click Cancel and confirm your action.

Tip: Each product can be cancelled individually.

---

Manage or Revoke Cancellation

You can undo a cancellation at any time before the contract ends.

Click Reactivate in the webpanel to restore your subscription.

The system visually marks cancelled products, so you always know their current status.

---

Written Cancellation

Cancellations can also be submitted in written form.

Accepted methods:

  • Email
  • Contact form
  • Webpanel cancellation form

---

Legal Information

Terms apply: https://www.ckras.com/en/terms

  • Cancellations are only valid in written form
  • Notice period: 14 days before contract end
  • Prepaid contracts cannot be cancelled ordinarily

---

Summary

Cancel anytime 14-day notice period Webpanel recommended Reactivation possible

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